Privacy Policy
1. Who We Are
Rentack operates the rental management platform at rentack.com for property owners, administrators, and prospective tenants.
2. Scope & Legal Basis
This policy applies to personal information collected through Rentack and is guided by PIPEDA and applicable provincial privacy laws.
3. Information We Collect
- Account and identity information
- Property and listing details
- Lead inquiry and communication records
- Usage, technical, and authentication data
4. How We Use Your Information
We use data to provide platform services, secure accounts, send communications, improve features, and comply with legal obligations.
5. How We Share Your Information
We do not sell personal information. We share data with relevant property owners, service providers, and legal authorities when required.
6. Third-Party Service Providers
Service categories include Cloudinary, Mapbox, hosting providers, and email providers; some may process data outside Canada.
7. Cookies & Tracking Technologies
Rentack uses cookies for authentication, analytics, and preferences. You can manage cookie behavior in your browser settings.
8. Location Data
Location-related data (such as city searches and map interactions) supports search relevance and mapping features.
9. User-Generated Content Risks
Do not include sensitive personal information in free-text fields. Users are responsible for third-party data they submit.
10. Derived & Analytics Data
We may generate aggregated statistics to improve the platform. Aggregated data does not identify individuals.
11. Data Retention
We retain personal information only as long as needed for business and legal purposes, then delete or anonymize it.
12. Data Security
We use standard safeguards including password hashing, HTTPS, and controlled access to protect information.
13. Your Privacy Rights
You may request access, correction, withdrawal of consent, or deletion where legally available via contact@rentack.com.
14. Children's Privacy
Rentack is not intended for users under 18 and does not knowingly collect personal data from minors.
15. Changes to This Policy
We may revise this policy from time to time. Material updates are communicated via email or platform notice.
16. Contact & Complaints
Privacy inquiries and support: contact@rentack.com